Please follow the guidelines below:

The audio guide is free and can be downloaded to your mobile device on arrival at the Museum. You can use your headphones or purchase them from the Ticket Office.
Online tickets are not refundable.
• By purchasing ticket(s) users declare having read and accepted Terms and Conditions.
• Entry is staggered. Those who don’t respect the booked entrance time will not enter.
• Animals are not allowed to enter except for guide dogs and assistance dogs.
• Groups min 7 max 25 persons if guided by an Egyptologist or a Tourist guide have to reserve the entrance.
• It is not allowed to carry out visits not authorized and in the absence of any regular booking.
• Confirmation emails sent after a successful payment may be occasionally blocked by antispam filters: in case you haven’t received your confirmation shortly, please check your spam folder.
• If a reduced-price ticket is purchased without the required documents, the visitor will be asked to pay for a new ticket.
• For any questions or concerns about tickets and reservations please send an email to (from Monday to Saturday 9.00 am – 6.30 pm).